Returns & Shipping Policy

 

Return of goods/products is subject to approval. Approved returns will incur a 20% restocking fee if an exchange of goods is not agreed upon.

Australian Performance Industries Pty Ltd will not review a claim until a clear image or footage of the goods including the defects have been supplied or the product has been returned back to us in store.

If Australian Performance Industries Pty Ltd receive returned goods in a condition to which the management deem as insufficient for exchange or refund we will contact you to discuss further options. Australian Performance Industries Pty Ltd holds the right to refuse a refund or exchange for any goods presented in a condition that does not comply with our Return Conditions.

 

When purchasing any products from Australian Performance Industries Pty Ltd, you will be deemed to agree to the Terms and Conditions as listed on the website & in store. Please read the Terms and Conditions carefully before proceeding your order as these terms and conditions will govern your purchase.  Any personal information provided to Australian Performance Industries Pty Ltd will be kept confidential and used for the purposes of your purchase only.

 

Australian Performance Industries Pty Ltd ships all goods in working order & is not liable for any damage to persons and/or equipment concerned due to misuse of products. Upon collection of freight do not leave packaged outside exposed to the weather as doing so may result in blemishing products to which Australian Performance Industries Pty Ltd will hold no liability. Should you need to leave outside simply remove the protective packaging.

 

Australian Performance Industries Pty Ltd uses all reasonable avenues to ensure that all information on our website and in store is accurate and correct. In the unlikely event that an incorrect price is given in relation to any product on this site due to a clerical, typographical or pricing error, Australian Performance Industries Pty Ltd reserves the right to refuse to accept any order or cancel any contract to supply such product regardless of if the order has been confirmed and the payment has processed. If a payment has been processed and a refund is deemed applicable Australian Performance Industries Pty Ltd will issue a refund for the processed amount within 5 business days.

 

Goods will only be dispatched once full payment has been received and funds have been cleared – this may take up to four days pending your institution. Dispatch of goods is usually within 1-3 working days of payment received.  Delivery of goods to the purchaser is expected within 3-14 working days of dispatch. Australian Performance Industries Pty Ltd is not accountable or liable for the loss or damage of these products or property due to transport and or delivery unless covered by Transit Insurance which needs to be selected and purchased by the customer.

By selecting and agreeing to pay for NTI Transit Insurance your goods are covered by the NTI Transit Insurance Terms and Conditions. Please see NTI Transit Insurance Terms & Conditions.

https://www.nti.com.au/brands/nti/shipping-delivery-insurance/inland-transit-insurance/documents

or

https://www.nti.com.au/shipping-delivery-insurance/duty-of-disclosure

Australian Performance Industries Pty Ltd is not liable of any loss of orders with Authority to Leave if proof of delivery is supplied by courier. This proof of delivery is applicable with or without customers signature.