Returns & Shipping Policy

Returns, Exchanges and Shipping Policy

Australian Performance Industries Pty Ltd trading as Australian Performance Boxes

Last updated: September 2026

This Returns, Exchanges and Shipping Policy applies to products purchased from Australian Performance Industries Pty Ltd trading as Australian Performance Boxes (“APB”, “Australian Performance Boxes”, “we”, “us” or “our”).

This Policy should be read together with APB’s Terms and Conditions of Sale and Website Use, Purchase, Order Cancellation and Change of Mind Policy, Warranty Policy and Privacy Policy.

Nothing in this Policy excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law (“ACL”) or other applicable law.

RETURNS AND EXCHANGES

1. Change of Mind Returns

APB is not required to provide a refund, exchange or store credit where a customer simply changes their mind.

However, APB may, at its discretion, approve a change of mind return or exchange for an eligible standard stock product where the request is made within 14 days of the original purchase or delivery date, as applicable.

Approval of a change of mind return is voluntary and subject to this Policy.

Nothing in this section affects a customer’s rights under the Australian Consumer Law.

2. Eligibility for Change of Mind Return or Exchange

To be considered for a voluntary change of mind return or exchange:

• the product must be unused and unfitted;
• the product must not have been installed, bolted, drilled, cut, modified, loaded or otherwise used;
• the product must be in its original condition;
• the product must be in a condition suitable for resale as a new product;
• the original packaging should be retained and returned with the product where reasonably possible; and
• reasonable proof of purchase must be provided.

APB may inspect a returned product before approving a change of mind refund, exchange or store credit.

These conditions apply only to voluntary change of mind returns. They do not restrict a customer’s rights in relation to faulty or non-compliant goods under the Australian Consumer Law.

3. Products Excluded From Change of Mind Returns

Unless APB expressly agrees otherwise, change of mind returns, exchanges and store credits are not available for:

• custom-made products;
• specially ordered products;
• modified products;
• products manufactured or prepared to customer specifications;
• custom colours or finishes;
• powder coated products prepared specifically for an order;
• products that have been fitted or installed;
• products that have been drilled, cut, welded or otherwise modified;
• products that have been used, loaded, strapped, bolted or mounted;
• clearance products;
• run-out products;
• discontinued products;
• seconds;
• damaged stock sold with the relevant damage disclosed;
• ex-display products; or
• other products identified as final sale for change of mind purposes.

This exclusion applies only to change of mind returns and does not remove any rights or remedies available under the Australian Consumer Law.

4. Return Authorisation

Customers seeking a voluntary return or exchange should contact APB before returning the product.

Please contact:

Email: info@apboxes.com.au
Phone: 0427 873 817

APB may provide return instructions and a return authorisation.

Goods should not be returned without first contacting APB, as this may delay identification, inspection and processing of the return.

A requirement to contact APB before returning goods does not prevent a customer from exercising a right or remedy available under the Australian Consumer Law.

5. Change of Mind Return Costs

Where APB voluntarily accepts a change of mind return, the customer is responsible for the reasonable costs of returning the product to APB unless APB agrees otherwise.

Original delivery and freight charges are generally not refundable for a change of mind return to the extent those services have already been provided and APB is not otherwise required by law to refund them.

The customer is responsible for ensuring products being returned for change of mind are adequately packaged and protected during return transport.

6. Restocking and Cancellation Costs

APB does not impose an automatic percentage restocking or cancellation fee in circumstances where doing so would be unlawful.

Where APB voluntarily agrees to accept a change of mind return or cancellation, APB may deduct from any refund or credit, or require payment of, its reasonable costs and losses directly arising from the return or cancellation, to the extent permitted by law.

Depending on the circumstances, these costs may include reasonable and documented costs associated with:

• handling and inspection;
• repackaging required to restore returned goods to saleable condition;
• non-refundable payment processing costs;
• freight or transport already incurred;
• supplier cancellation charges;
• materials or components specifically ordered for the customer;
• labour or manufacturing already undertaken;
• modification or preparation of goods; and
• other reasonable costs or losses directly resulting from the customer’s requested return or cancellation.

The amount, if any, will be assessed having regard to the particular order and the costs reasonably incurred by APB.

Nothing in this section applies so as to reduce a refund, replacement or other remedy to which a customer is entitled under the Australian Consumer Law.

7. Faulty, Defective or Non-Compliant Goods

This Policy does not limit your rights under the Australian Consumer Law.

Where goods fail to comply with an applicable consumer guarantee, the remedy available will depend on the nature and seriousness of the failure.

For a major failure, a consumer may be entitled to reject the goods and choose a refund or replacement in accordance with the Australian Consumer Law.

For a failure that is not major and can be remedied, APB may be entitled to provide an appropriate remedy within a reasonable time.

APB may reasonably inspect or assess goods before determining the appropriate remedy where permitted by law.

A product does not need to be in its original packaging for a customer to exercise rights in relation to a failure to comply with the Australian Consumer Law.

8. Return Costs for Faulty Goods

Where goods can reasonably be posted or returned, a customer may be asked to return them to APB for assessment.

If APB confirms that the goods fail to comply with an applicable consumer guarantee, APB will reimburse reasonable return costs where required by the Australian Consumer Law.

Where faulty goods are large, heavy, installed or otherwise difficult to return, APB will arrange collection or otherwise deal with the return as required by the Australian Consumer Law.

Customers should retain receipts for reasonable return transport costs where reimbursement may be sought.

9. Proof of Purchase

APB may request reasonable proof of purchase when processing a return, exchange, warranty claim or Australian Consumer Law claim.

Proof of purchase may include:

• a tax invoice;
• order confirmation;
• receipt;
• APB customer account record;
• payment record; or
• other reasonable evidence demonstrating that the product was purchased from APB.

CLEARANCE, DAMAGED AND EX-DISPLAY STOCK

10. Clearance and Final Sale Products

Products identified as clearance, run-out, discontinued, superseded, seconds, damaged stock, ex-display or otherwise specially reduced are sold on a final sale basis for change of mind purposes.

APB does not provide change of mind refunds, exchanges, store credits or cancellations for these products.

The fact that a product is sold at a reduced price does not remove any rights or remedies that apply under the Australian Consumer Law.

11. Disclosed Defects and Damage

Where clearance, damaged, seconds or ex-display stock has a known defect, imperfection, cosmetic issue, missing component, damage or other condition, APB may disclose that condition before purchase.

Customers should carefully review the product description, photographs and any disclosed condition before purchasing.

Where a particular issue has been specifically brought to the customer’s attention before purchase, the customer may not be entitled to an Australian Consumer Law remedy in relation to that particular disclosed issue.

The customer may still have rights in relation to a different fault or failure that was not disclosed before purchase.

12. Warranty on Clearance, Damaged and Ex-Display Stock

Unless otherwise stated in writing, APB’s voluntary manufacturer’s warranty may be excluded or modified for clearance, damaged, seconds or ex-display products where the terms of that voluntary warranty permit.

Any exclusion or modification of APB’s voluntary warranty does not exclude, restrict or modify consumer guarantees or other rights and remedies that apply under the Australian Consumer Law.

The expiry or absence of an APB voluntary warranty does not, by itself, determine whether a customer has rights under the Australian Consumer Law.

SHIPPING AND DELIVERY

13. Order Processing and Dispatch

Goods will generally only be dispatched once all amounts due before dispatch have been received in cleared funds.

Payment clearance times may vary depending on the customer’s financial institution and payment method.

Where goods are in stock, APB aims to dispatch orders within the timeframe advised at the time of purchase.

Any dispatch or delivery timeframe stated by APB is an estimate unless APB expressly agrees in writing that a particular date is guaranteed.

Dispatch and delivery times may be longer during sale periods, periods of high demand, supplier delays, freight disruptions or other circumstances affecting fulfilment.

Nothing in this section limits rights a customer may have where APB fails to supply goods within an agreed or reasonable time.

14. Delivery Timeframes

Following dispatch, delivery times depend on the destination, freight provider, nature and size of the goods and other circumstances affecting transport.

Any delivery timeframe provided by APB or a freight provider is an estimate unless expressly guaranteed.

APB will take reasonable steps to facilitate delivery within an agreed timeframe or, where no timeframe has been agreed, within a reasonable time as required by applicable law.

15. Delivery Address and Access

Customers are responsible for providing complete and accurate delivery information.

The customer must advise APB of any relevant delivery restrictions or access issues before dispatch where reasonably possible.

Additional freight, redelivery, storage or handling costs reasonably incurred because of incorrect customer-supplied delivery information, failed delivery attempts or unreasonable inability to accept delivery may be payable by the customer where permitted by law.

16. Business, Residential and Rural Deliveries

Freight providers may classify delivery addresses according to their own freight classifications.

A rural property, farm, home-based business or other location may be classified by a freight provider as a residential or non-commercial delivery even where business activities are conducted at that location.

Additional freight charges imposed because of the nature or classification of the delivery address may be payable by the customer where those charges have been disclosed or otherwise lawfully apply.

17. PO Boxes

Due to the size and nature of many APB products, APB is generally unable to deliver orders to PO Boxes.

Where a PO Box is supplied as the delivery address, APB may contact the customer to obtain an alternative address or arrange delivery to an appropriate freight depot.

Any material additional freight charge will be communicated where reasonably practicable before proceeding.

18. Freight Damage

Customers should inspect delivered goods promptly after receiving them.

If goods appear to have suffered freight damage, customers should notify APB as soon as reasonably possible.

For prompt freight investigation, APB requests notification within 24 hours of receiving the goods by email to:

freight@apboxes.com.au

The notification should include:

• the APB order number;
• clear photographs of the goods;
• photographs of the packaging;
• photographs of the visible damage;
• the delivery location; and
• any relevant freight or consignment information.

Customers should retain the packaging and damaged components until APB has had a reasonable opportunity to investigate.

The 24-hour notification period assists APB in making claims against freight providers. Failure to notify APB within 24 hours does not automatically remove a customer’s rights under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

19. Order Discrepancies

Customers should inspect their order promptly and notify APB if products, quantities or components do not correspond with the order.

For efficient investigation, APB requests that order discrepancies be reported within 48 hours of delivery to:

info@apboxes.com.au

Customers should provide the order number, details of the discrepancy and photographs where relevant.

The 48-hour notification request does not exclude, restrict or modify rights that cannot lawfully be excluded under the Australian Consumer Law.

20. Responsibility for Goods During Delivery

Where APB arranges delivery of goods to a consumer, nothing in this Policy excludes or restricts APB’s obligations concerning delivery or goods damaged or lost before delivery where those obligations apply under Australian law.

APB’s use of a third-party freight or courier provider does not, by itself, remove rights a customer has against APB under applicable law.

Transit insurance is included with every freight quote provided by APB. The insurance is subject to the terms, conditions, exclusions and claims requirements of the relevant insurer or freight policy.

The inclusion of transit insurance does not replace or reduce any right or remedy that otherwise applies under the Australian Consumer Law.

21. Transit Insurance

Transit insurance is included with every freight quote provided by APB unless expressly stated otherwise in writing.

The inclusion of transit insurance does not exclude, restrict or modify any right or remedy the customer has against APB that cannot lawfully be excluded under the Australian Consumer Law.

22. Authority to Leave

Where a customer expressly requests or authorises an Authority to Leave delivery, the customer accepts the ordinary risks associated with goods being left unattended at the authorised location after delivery.

APB may rely on reasonable proof from the carrier that delivery was completed at the authorised location.

To the extent permitted by law, APB is not responsible for theft, loss or damage occurring after goods have been delivered in accordance with the customer’s valid Authority to Leave instruction where the loss or damage was not caused by APB or its failure to comply with applicable law.

Nothing in this section excludes rights or remedies that cannot lawfully be excluded.

23. Weather and Storage After Delivery

Many APB products may be transported with protective packaging intended primarily for transport rather than long-term outdoor storage.

If a delivery is being left outside, the customer must remove all foam, plastic wrapping and other protective transport packaging as soon as reasonably practicable after delivery. This allows air circulation and helps prevent moisture, condensation, mould, staining, corrosion or other deterioration.

Customers should not leave products enclosed in foam, plastic wrapping or other transport packaging when exposed to rain, moisture, condensation or weather.

Customers should not leave packaged products exposed to rain, moisture or weather for extended periods after delivery.

Where goods are to be stored outside after delivery, customers should:

• remove the foam and other transport packaging;
• place the goods on a suitable surface that allows drainage and airflow;
• keep the goods clear of standing water, soil, mud and other sources of moisture;
• cover the goods with a suitable weather-resistant cover that allows ventilation; and
• follow any storage or unpacking instructions supplied by APB.

Protective transport packaging is not intended to provide long-term weather protection or outdoor storage.

APB is not responsible for deterioration or damage to the extent it is caused by unreasonable storage, leaving foam or transport packaging in place while goods are stored outside, prolonged exposure to weather after delivery or failure to follow reasonable storage and unpacking instructions.

This does not limit APB’s responsibility for a defect or failure that existed at the time of supply or any other rights that cannot lawfully be excluded.

24. Returns Prior to Dispatch

A customer does not automatically become entitled to cancel an accepted order merely because the goods have not yet been dispatched.

Requests to cancel an order before dispatch are dealt with under APB’s Purchase, Order Cancellation and Change of Mind Policy.

Where APB voluntarily agrees to cancellation, APB may recover its reasonable costs and losses arising from the cancellation to the extent permitted by law.

25. Pricing and Listing Errors

APB takes reasonable steps to ensure product descriptions, pricing and other information published online and in store are accurate.

Genuine typographical, technical, administrative or pricing errors may occasionally occur.

Where APB identifies an obvious pricing or listing error before an order has been accepted, APB may correct the error and provide the customer with the opportunity to proceed at the correct price.

Where an error is identified after purported acceptance of an order, APB will deal with the matter reasonably and in accordance with applicable law.

Where APB is required or agrees to refund an amount because an order cannot proceed, the refund will be processed to the applicable payment method as soon as reasonably practicable.

Nothing in this section permits APB to engage in misleading or deceptive conduct or removes any rights available under applicable law.

26. Product Misuse and Customer-Caused Damage

APB is not responsible for loss, damage or product failure to the extent caused or contributed to by:

• misuse;
• unreasonable use;
• overloading;
• incorrect installation by the customer or a third party;
• failure to follow applicable instructions;
• unauthorised modification;
• improper storage after delivery;
• leaving foam, plastic wrapping or other transport packaging on products stored outside; or
• other customer conduct that causes or contributes to the relevant loss or damage.

Nothing in this section excludes APB’s responsibility for a failure to comply with an applicable consumer guarantee or any other liability that cannot lawfully be excluded.

AUSTRALIAN CONSUMER LAW

27. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

APB’s policies, voluntary warranties, return periods and other contractual terms operate in addition to these rights and do not replace them.

A customer’s rights under the Australian Consumer Law are not limited to 14 days, 12 months or another fixed period merely because a voluntary return or warranty period has expired.

28. Change of Mind Distinguished From ACL Claims

The 14-day return period and the conditions requiring products to be unused, unfitted and in resalable condition apply to APB’s voluntary change of mind policy.

They do not apply where doing so would prevent a customer from exercising rights in relation to goods that fail to comply with the Australian Consumer Law.

APB may refuse a change of mind return that does not comply with this Policy.

APB will not refuse a valid Australian Consumer Law claim merely because:

• more than 14 days have passed;
• the product is no longer in its original packaging;
• the product was purchased during a sale or promotion;
• the product was clearance stock, except in relation to a particular defect properly disclosed before purchase;
• APB’s voluntary warranty has expired; or
• the customer has otherwise failed to satisfy a condition that applies only to APB’s voluntary change of mind policy.

29. Policy Application

This Policy should be read together with APB’s:

• Terms and Conditions of Sale and Website Use;
• Purchase, Order Cancellation and Change of Mind Policy;
• Warranty Policy; and
• Privacy Policy.

If there is any inconsistency between this Policy and a right or obligation imposed by applicable law that cannot lawfully be excluded, restricted or modified, the applicable law prevails.

30. Contact Details

For returns, exchanges and general order enquiries:

Australian Performance Industries Pty Ltd
Trading as Australian Performance Boxes
17 Burns Road
Heathcote NSW 2233
Australia

Email: info@apboxes.com.au
Phone: 0427 873 817
Website: apboxes.com.au

For freight damage notifications:

Email: info@apboxes.com.au

Last updated: September 2026